Dave. Step 2. I don't work for Virgin Media. to your Virgin Media socket. Tudor. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Crazy! They must be made of money. on 15-02-2022 10:03. Virgin Phone Switchover. Virgin sent me the quick start kit and but I have the wrong connections to go into the virgin socket. Only an aerial cable (pictured below) connected to a box outside my flat. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Luckily, most newer computers have one already. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. The new cables from your Quick Start kit will be push fit. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. ; If the TV box is connected to the Hub, make sure the. Options. I think there’s something missing to the Virgin Media wall socket in my flat. My Virgin Media App. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Sometimes there is no wall box, just a trailing cable. 3 Kudos Reply. Manage Your Account. No vm wall socket. I can't find an internal wall socket. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. It can take 5 to 10 minutes to restart. 3) other. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Can someone come and set it up? 0 Kudos Reply. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . in Networking and WiFi Sunday; No Virgin Media Wall socket . If you are trying to do something else, please explain more. Explain what needs to be done and book an engineer visit. Try the automated service status number 0800 561 0061 to check for any faults in your area. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Make sure your TV is in standby mode. Virgin Media’s new Intelligent Wifi Plus service is available to customers to make their network faster (Virgin Media). Check your Stream box’s connections See if your HDMI and power cables are tightly connected to the Stream box. The port of wall socket - 5152519. if I follow the cable that’s wired in already, it ends with a cut cable The cable with the hub is not fitt. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. virgin media internal wall box. VM will usually only supply a Quickstart to a property that had VM previously. on 04-02-2023 11:17. Re: No virgin media wall socket. The white. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I can’t find a wall socket anywhere that matches those indicated by virgin. Hi mariz2198, thanks for posting and welcome to our community. Once connected it directly to a hub, a little bit loose, but then interne. A photo would be helpful if possible. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Because I just newly moving to this house, and I just got the VM Quickstart kit with a coaxial cable. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Try the automated service status number 0800 561 0061 to check for any faults in your area. I'm not sure what this integrated wall socket on Picture 3 is for, I suspect TV or radio. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Feb 22, 2022. I also have this other dual cable going to the Smart Hub. just moved in, can see the brown cable coming in from outside but there's no VM. Answered! Go to Answer. VM don't use fibre inside the property. The pre-install team number is 0800 052 1734. If there’s already a cable plugged into your Virgin. For more. It is likely you will be waiting a few days. . How can I book a technician in QuickStart, set up and connections yesterday; Need wall socket in QuickStart, set up and connections yesterdayWe would like to show you a description here but the site won’t allow us. I am going to cancel. I'm a Very Insightful Person, I'm here to share knowledge. Look for the omnibox outside and trace the cable inside. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Options. 2. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Hello VLNeedham. Both of these cables have then been drilled through the wall and into the spare bedroom. Call the Pre-installation and delivery team on 0800 052 1734. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. I would love to help you get your service installed. on 17-09-2022 22:50. Got my virgin media self install kit but I don't have a virgin socket. See where this Helpful. Follow these simple installation steps for your Virgin Media home phone set up. You can also check for a loose cable as not all properties have a socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Chris. It has two outputs on the left of the wall box. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. I am going to cancel. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Just joined. I Need a Virgin Media Wall Socket in QuickStart, set up and connections yesterday; Absolutely furious! Unauthorised box installation has ruined 7k worth of new rendering. Booking an engineer is easy with Virgin Media. Browse Virgin Media Virgin Media Community. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). SHARE. Plug into the Hub. • Scroll to the HDMI port you connected the cable to. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. You dont need a new router just for the test the Computer will connect directly. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. The top “capped” one is marked FM & has been disused since cable went digital. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Step 4. I cannot find a Virgin wall socket within my flat. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. Only now have I realised the bundle includes landline and as Im in a rental I cant have someone making any holes or adjustments to the walls. If you're happy with this and for the charge we can make the arrangements for you 🙂. Home Phone. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. TV 360 and home phone. I don't work for Virgin Media. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. 18-02-2023 10:23 - edited 18-02-2023 10:33. • Plug the power supply into a mains socket. My Virgin Media App. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Simply push the cable head over the screw head. ; If the TV box is connected to the Hub, make sure the. You need a Virgin Media wall socket to connect to their broadband services. There should be a screw F socket on the bottom where the cable is now just pushed onto. on 18-05-2022 19:55. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. wall socket - landline? I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Virgin media wall socket in an unusable place. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. Dave. com How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. 4 weeks ago. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Hi all, when I signed up for Virgin Media, it said the service was available at my house. . The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. The internal box should be oblong, square one are for phone. on 05-02-2023 19:03. Thank you. Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. £ 9. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Virgin Media wall socket set up. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Explain what needs to be done and book an engineer visit. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. I am going to send you a private message. add to list Tags Virgin Media V3 Hub - 2U cabinet rack mount , ,. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. The admin page for the hub says Telephony (disabled) The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday Broken box outside of house in Networking and WiFi Wednesday Wall Socket Issue in QuickStart, set up and connections WednesdayRe: Wall socket connection. My understanding is you can only get the quick start kit if the house has had VM in the past. Old Virgin Media box and poor signal. 12-10-2022 18:51 - edited 12-10-2022 18:59. I found this which seems - 5282154 - 2. Don’t plug the power cable into a plug socket yet. All. a week ago. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Virgin Media uses a unique cable network that requires a specific type of. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. The old owners of the house had virgin media - 5381338. in QuickStart, set up and connections Monday; Delayed install in QuickStart, set up and connections Monday; Weak Wi-Fi in Networking and WiFi MondayThere is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. ; From the wall socket follow the white cable making sure it's tightly connected to the splitter. your Virgin Media phone, or 0345 454 1111 from another network. But I have no Virgin Media Wall socket in my house. Plug the cables into the Hub. easy install. on 03-08-2020 18:05. on 01-12-2022 11:22. What do we do? - 5352510. My Virgin Media App. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. The wall box may be branded with the logos of an old cable TV company (not VM). There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Everything you need is posted to you. Everything is converted to specialised triple screened coaxial cable. Broadband. The installation took about 2 hours and was similar to an ordinary coaxial install, the CPE. Options. It is likely you will be waiting a few days. All forum topics; Previous topic; Next topic; 14 REPLIES 14. 1 [or 192. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. It probably goes into another room in the house. I don't longer work there. The port has a screw on threaded head. My dad bought the 1gbps package and arranged the delivery for - 5273209. on 23-10-2022 13:36. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. If you look into the back of your Hub, you'll see a port named. Plug it into a wall socket near one of your existing. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Browse Virgin Media Virgin Media Community. Tuning in. Virgin Mobile. Only now have I realised the bundle includes landline and as Im in a rental I cant have someone making any holes or adjustments to the walls. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Thanks for posting, welcome both to the community and also Virgin Media. Also there will be an external, often brown, omnibox. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. we’ve just moved in to our new house. 3 minutes ago. Get virgin engineer to move the wall socket. if I follow the cable that’s wired in already, it ends with a cut cable The cable with the hub is not fitt. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. The wall box may be branded with the logos of an old cable TV company (not VM). The Virgin wall sockets just have one connector at the bottom. But I have no Virgin Media Wall socket in my house. Options. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayHi. Had arranged self-install as per suggestion from VM. Browse Virgin Media Virgin Media Community. The pre-install team number is 0800 052 1734. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Hello, I am currently at the stage where I need to connect the red wall socket cable to the VM wall socket. Same thing happened, and on all the wall phone points. Quickstart is the quickest and easiest way to setup our services. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. ahhh the rubbish that is CS - you could try this. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. 1. . Available with M50 broadband or faster. When ordered it didn't say anything about needing a VM wall socket. Also available from the likes of Screwfix, Homebase, Toolstation etc. At least spell your title correctly jeezus . No, any cables within the house can be touched as much as the householder wants to touch them. We would like to show you a description here but the site won’t allow us. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. The closest I could find was this, which. No wall socket but wire from underneath floorboards. 3. 0 Kudos. All you need is a set of Powerline adaptors. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. on 31-12-2021 10:47. Wall sockets and no connection. Red Light. 12-10-2022 18:51 - edited 12-10-2022 18:59. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. We would like to show you a description here but the site won’t allow us. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. I've got 2 wall sockets that I think are likely. Thanks again. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that. I have received my quick start-up kit. Virgin Media M125 Fibre Broadband. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. If no. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. 22-12-2022 19:19 - edited 22-12-2022 19:20. We have the quickstart pack but sadly cannot get broadband set up and working. Stream from Virgin Media. We would like to show you a description here but the site won’t allow us. Solved No Virgin Media Wall Socket At Installation Community 4832746. Can anyone help or know how long it takes to g. ; From the wall socket follow the white cable making sure it's tightly connected to the splitter. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . Account - Mobile. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Hi there I moved house with my family and we wanted to move to Virgin Media. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. But the metal isolator box looks like it might be the wrong way around. No virgin media socket in Networking and WiFi yesterday; No Virgin Media Wall socket . Re: I need a Virgin Media Wall Socket. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. . Virgin Media; My Virgin Media; Shop;. The easiest way to set up multi room viewing is with the Virgin TV 360 Mini box. on 23-10-2022 13:36. Verify that the white cable is securely connected to the Virgin Media wall socket. Sometimes there is no wall box, just a trailing cable. Whichever is the most suitable. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Tudor. The wall socket I have within my home does not appear to be working. Don’t plug the power cable into a plug socket yet. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Thank you for your post. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Sometimes there is no wall box, just a trailing cable. You'll need to check that your TV box is connected correctly. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Virgin Media Wall Socket. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Connect to the Virgin TV box. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Re: Can the fibre optic cable from the wall socket to the ONU be replaced with a longer one. The cable could be hidden within, or behind, furniture. Options. You should be able to do it on a call to CS. VM BB TV Landline. Account - Cable. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday;My QuickStart for Hub 3 arrived. The cable could be hidden within, or behind, furniture. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. on 23-12-2022 10:31. Check all cables are tightly connected between the back of the box and your TV. It may just be a loose cable rather than a socket. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. That would indicate the base station and the handsets are in communication with each other. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Plugging your virgin media router into an extension lead is fine. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. Push the red label end of the white cable, into the wall socket. Apologies for any cabling issues. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. I’ve located the cable, and socket, but it seems to be the wrong type (it won’t let me upload a picture due to file size), it looks like an Ethernet port with a slideable cover, nothing like the ones shown in the QuickStart guide. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. The admin page for the hub says Telephony (disabled)The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. Hi @bingoman000. TEL1 on the hub should take on your present phone number when. You can also add WiFi Max to our. Your connection box is usually put in the living room on the wall. pentagon-shaped device that plugs into a wall socket and has an. We would like to show you a description here but the site won’t allow us. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. 2. With any other modem this would be a connection from the telephone system which would also come from a wall socket. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Quick tips on prepping for Virgin Media technician's visit. You can also check for a loose cable as not all properties have a socket. Don't touch it. You need to go outside and locate the brown or grey omnibox on the wall. SHARE. Learn more. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. If you don't have the cabling then call the pre-installs team on 0800 052 1734. One branch goes to the modem and the other to the V6 box. 9. #12. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Wait a couple of minutes for a dial tone, then make a test call. You should see a welcome screen, then the Virgin Media start up screen. 23/04/17 - 06:45 #6. Forum TeamSolved: Previously, I had BT connection so I need a wall socket. Hi I have ordered a quick start kit and don't have a virgin media wall socket. The aerial cable would probably be in the wall and it's just a case of wiring a socket on. Solved Fibre Phone Upgrade Virgin Media Community 4863537. Step 3 - Label the box – a letter came with the. Phone. Re: No virgin media wall socket. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Check your DMs btw. Virgin Media. . We would like to show you a description here but the site won’t allow us. So you can either unscrew this one & push on the connector provided in the Quick Start pack. log into hub3 - 192. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you have any questions about your service,. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Is it possible to ask Virgin Media to install a secondary fibre wall socket in my property? I'm having broadband speed issues with my new package and an electrician has told me. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. Go to solution. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. It is surface clipped usually. No wall socket for my broadband quick set up. Failing this. . You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. How long does Virgin Media Broadband take to activate? Discover how Virgin Media services are installed. Browse Virgin Media Virgin Media Community. 0 Kudos. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. Hello, I'm trying to set up my Virgin Media broadband. My options are . No Virgin media wall socket. Re: I need a wall socket.